Operational Excellence is not about a person but is all about the process. A critical success factor for Operational Excellence is the required cultural change to build momentum and sustain the change. espi’s methodology focuses on building experienced internal champions. This journey begins with espi’s discovery process, where consultants gain a detailed understanding of the business. espi brings years of practical and hands-on experience and works shoulder to shoulder with the internal champions on selected improvement projects. As a part of working with espi, these internal champions go through a process of learning – participating – contributing – to leading subsequent initiatives where espi continues to assist as a coach.

Operational Excellence is an on-going journey that involves applying the right tools to the right situation. You don’t need a sledgehammer to drive a nail! Customers have achieved short-term improvements from the block-and-tackle application of tools from the lean-sigma toolkit to the use of advanced data and operational modeling and simulation to solve complex problems.