When embarking on a project to select a new ERP system the first step is to review “current” business processes. This is going to help us understand “what we do today and what we want to do”. This will help us in defining your system requirements. We begin with Process Definition - Define Start, Finish, and Process Steps for the 6 key areas:
During this phase we:
Reports and Key Performance Indicators identify all reports that are being used by the users, supervisors and managers. This means reports that are used daily as well as reports that are used for tracking performance.
We also review and identify current system and process limitations. Describe any key process improvement opportunities that will streamline process, reduce hand-offs, eliminate non-value added activities, increase revenue, reduce process cycle time, improve quality, reduce cost, improve margin, and by keeping the ‘voice of the customer’ in mind, what can be done to improve customer satisfaction.
This "Discovery Phase" builds a solid foundation to make the entire ERP selection project more efficient and shorten the project duration. This information allows espi to interview and identify vendors with systems aligned to your company’s success.
We then create an RFP for the vendors we agree have the systems that align closest to your target needs. Keeping the demonstrations process driven by providing specific data and scripts helps the vendors become more efficient by focusing on the key features of software that relate directly to your business needs. This also creates a level field for all vendors and better comparison with our proven selection matrix.
After the demonstrations are complete we assist you in negotiating costs from the finalists and thoroughly analyzing total cost of ownership (TCO). We provide this documentation for you to confidently select a system and increase the success of the next phase - Implementation
There are many stories of failed ERP implementations with their cost over-runs, missed go-live dates, disruptions in production and worse. ERP implementations are some of the highest magnitude projects when you factor in the initial software and implementation costs, ongoing maintenance, technology upgrades, training and ERP adoption throughout the enterprise.
Increase the success of your ERP implementation by relying on the expertise of espi. Our team of senior consultants possesses both the functional and technical experience to lead your organization from design and master data setup down through the implementation details and ¬finally the training and support of the project. The key to our success has been through maximizing efficiency by leveraging industry best practice models to not only ensure your implementation is a success, but that you also achieve sustained improvement through a continuous process of improvement.
We work directly with your team to establish Project Management and Pre-Implementation guidelines. Much of the Pre-Implementation discovery may have been completed in the ERP Selection phase. If espi was not part of the selection phase please read ERP Selection to get a better idea of the information gathered to help streamline the project.
Please note that espi's services do not entirely replace the need for vendor services that provide specific product knowledge to the project. Our focus is in supporting your organization and working with the vendor to ensure success in the ERP implementation project.