Change Management

Our approach ensures that clients secure and sustain the benefits we implement with them.

We partner with senior leaders to advance change in all of our practice areas (operations, information, and innovation). The changes can range from minor ones to developing standard practices to transformative corporate strategic initiatives such as an ERP implementation or setting up Project Portfolio Management. We adapt our approach based on the scale, complexity, and risk of the project.

Regardless of the degree of change, we determine the best approach to implement the new ways of doing things by

1. Determining the degree of change
2. Identifying all key stakeholders who the change will impact
3. Assessing the organization’s readiness to change by asking whether folks are ready, willing, and able to make the transition?

From this initial assessment, we then incorporate a change management plan into our implementation plan. In general, we model our approach off Kotter’s 8 stage methods but have adapted to the change management methods that the organization may have already adopted.

The foundation of any successful transition is to align expectations regarding the value, scope, impact, and benefits of the new approaches. From this base, we build a plan and then implement the plan.
We have developed a unique set of tools to guide our clients through the successful implementation of change initiatives. We also work with management to secure the changes through training, coaching, and persistent messaging.